Refund Policy

1. When You Get a Full Refund

• You were charged but your Plan did not appear, and “Restore your plan” did not fix it
• You were charged more than once for the same Plan
• The Plan or its PDF will not open or download and we cannot fix it within a reasonable time
• The Plan is for the wrong major, or is missing sections that the offer said were included
• A charge was made without your authorisation (we will help investigate)
• You paid to reveal a result during a short paid-result experiment and it did not unlock (or you were charged twice for the same result)

2. Our 7-Day Guarantee

If you do not think the Plan was worth what you paid, tell us within 7 days of buying it and we will refund you in full. No forms, no interrogation: write to us through the contact page with your payment reference and we will start the refund. This is on top of the cases in Section 1, which are always refunded. The guarantee covers the Plan itself. It does not cover charges for something else, or a purchase we have good reason to think is being abused (for example, repeated purchases and refunds of the same Plan).

3. How to Ask for a Refund

Write to us through the contact page and include your payment reference (it starts with “cm-” and is on your payment receipt) or the email you paid with, and a line about what happened. We aim to reply within 3 business days. Please contact us before disputing the charge with your bank, because we can usually sort it out faster.

4. How Refunds Are Paid

• Refunds go back to the same card, wallet or mobile money account you paid with, through the provider that took the payment (Paystack or Stripe). We cannot refund to a different account.
• We aim to start an approved refund within 3 business days. After that it depends on your bank or mobile money provider, and can take several business days (often up to 10) to show up.
• You are refunded the full amount you were charged, in the currency you were charged (Ghana cedis through Paystack, US dollars through Stripe). If your bank converted the payment to another currency, any difference caused by its exchange rate, and any fee your bank or provider added, is outside our control and is not included.

5. What Happens to Your Access

As soon as a refund is started, access to that Plan, on the Site and as a PDF, is removed, and “Restore your plan” no longer works for it. Please delete any copy you downloaded. If a refund fails for a technical reason, your access is put back; contact us and we will sort it out.

6. Contact

Questions about a payment or a refund? Reach us here: